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About Us


Mission:
The City Yellow Cab Company is a dedicated and reliable company, offering high-quality, cost effective, professional transportation services to those served.  Safety is a priority at City Yellow Cab and high standards in customer care and professional training are enforced. City Yellow Cab values the relationships between customers and employees. The focus is to maintain and improve those relationships through positive thinking and timely communication. The overall goal at City Yellow Cab is to promote a positive work environment and community presence while providing the best experience and service possible. 

Values:


Safety

To ensure safety, City Yellow Cab provides ongoing training and upholds certain standards including proper licensing, clean background checks, a drug and alcohol free establishment, CPR and First Aid certifications, National Safety Council Defensive Driving Course and American's Disability Act, Sensitivity and Awareness Training.

Reliability

You call, we show up! Our in-house dispatch team is determined to serve our clients with reliable service. We do our best to maintain performance, be on time and create a trustworthy atmosphere.

Dependability

What does dependability mean to you? Well, here at City Yellow Cab, we want all of our customers to feel our services are dependable. Whether you call ahead for a wheelchair accessible van or call our on-demand transportation service, we are determined to be there no matter how you schedule your service with us. In addition, our dependability can be observed in our many vehicles. All of our vehicles are maintained in-house to ensure the safest transportation experience. 

Professionalism

Through good customer service and communication, we value goodwill in the local community. A professional presence and the ability to cater to different clients is something we hold to the highest standard. 

Expertise

City Yellow Cab knows transportation. City Yellow Cab is the oldest taxicab transportation company in Akron, Ohio and Summit County. With more than 80 years of experience, our knowledge and expertise about the transportation field is top-of-the-line and innovative. Our ongoing training programs ensure that all of our employees and drivers are up to date on all aspects of the domain. Our drivers make a career out of driving and the average driver has been with the company 15 years. 

Quality

We strive for quality in everything we do. Our extensive training programs produce top-of-the-line drivers, operators and supervisors who are courteous, knowledgeable, and helpful.  We also guarantee the availability of additional support or related services that customers may need.

Cleanliness

Our maintenance department ensures cleanliness by detailing each vehicle once a month. Our facility also provides an on-site automatic car wash, equipped with all the resources our drivers need to maintain a clean vehicle.

Maintenance

Our vehicles are maintained and serviced in-house.  Our expert mechanics work hard to make sure every vehicle runs and performs smoothly. Our vehicles last an average of 350,000 miles.

Dedication

City Yellow Cab never takes a day off for the holidays.  Our drivers and dispatchers are dedicated to providing transportation all year round! Our services can be utilized 24 hours a day, 7 days a week and 365 days a year.